Refund policy

RETURNS

RETURNS

How do I return an item?
For 14 days we offer you the possibility of return (except for those products that
(If for health and safety reasons it is not possible, such as earrings, hats, bodysuits, stockings or socks, handbags and costume jewelry)
To proceed with the return of an item with which you are not satisfied, we offer you two
Options: through our transport company GLS at a cost of 4.8 for mainland Spain and Portugal, or through an office of
Correos or any other carrier (e.g., Seur, Nacex, etc.) if it is more convenient for you, with you covering the cost

Send an email to info@mimarciana.com Please indicate in the subject line “return of order no. XX”. We will respond within 24 hours with the procedure for carrying out the
return.

For the rest of Europe, returns or exchanges must be sent to our offices. When you send us the email, we will tell you the nearest address. The shipping cost will be borne by the buyer depending on the costs of their transport company.

If the collection is carried out by our transport company, it will cost 9.90 euros

Prepare your package for return using the original packaging we sent you, with the
Item in the same condition as when it was sent, with its original tags and without
has been used.
www.mimarciana.com will not accept returns of garments that have been used or those
that are not in the same condition as when they were sent or do not have the corresponding labels.

Sale items are non-refundable but exchanges or vouchers are allowed.

Outlet items cannot be exchanged or returned.

Once received in our warehouses, we will check that the item is in the same condition as when it was sent, that it has not been used, that it retains its original labels and its complete original packaging, and we will proceed to refund the money in the same way you made the payment, except for the cash on delivery payment method, in which case a voucher for the value of the refund will be given.

For hygiene reasons, party dresses, tights, socks, leggings, earrings cannot be returned.
Headbands and other hair accessories (hair clips, scrunchies, etc.) if their original seal has been removed.
In case www.mimarciana.com be the cause of a return (wrong product sent, product in poor condition, etc.)
www.mimarciana.com reserves the right to refuse returns that do not meet the
requirements described above.
What is the deadline for making a return?
The maximum time you have to send us the return form is 15 calendar days from the date you received your order. After this period, we will not be able to process your return.
accept the return of your order.

How and when will I receive my refund?

Once your return is approved (after we verify that the returned items are in perfect condition and in the same condition as when they were sent, unused, with their original tags and complete original packaging), you will receive a refund using the same payment method you used, except for cash on delivery orders, in which case you will receive a voucher for the refund amount. We will send you a confirmation email indicating the amount that will be credited to your account within a few days. Please remember that the processing time for refunds to your credit card or PayPal account depends on your bank.
The amount refunded will correspond to the retail price you paid for the returned items.
Shipping costs (both delivery and return) will be refunded when
www.mimarciana.com be responsible for the cause of the product return (shipping of the
wrong product, product in poor condition, etc.) and in case of withdrawal.

Right of withdrawal

According to the Regulations Governing Distance Selling, customers in the European Union
You have 14 calendar days from the date of receipt of your order to exercise your right of withdrawal. You may exercise your right of withdrawal by means of any unequivocal statement indicating your decision to withdraw from the contract. You can do so via email. info@mimarciana.com or through the
withdrawal form.
In such a case, the amount paid (excluding shipping and return costs) will be refunded and the order collected following the procedure indicated above.