Terms of service
TERMS OF SERVICE
GENERAL CONDITIONS OF SERVICE
These General Conditions of Service apply to the purchase of products that CAROLINA ORTIZ LOZANO markets through the website hosted at the URL www.mimarciana.com to any user.
The identification and contact data of www.mimarciana.com are the following:
Owner: Carolina Ortiz Lozano
Address: C/ Rio Guadiana 60 Ontigola
CIF No.: 50464916H
E-mail: info@mimarciana.com
The purchase of the products offered through the Website entails the
acceptance of the terms and conditions set forth in these General Conditions of Service, so before proceeding to accept them, please read their content carefully. If you do not accept these General Conditions, the purchase of the products cannot be carried out and, consequently, you will not be able to
will not entail the assumption of any type of obligation or responsibility on the part of
of the owner.
By placing a purchase order through the Website, the Customer declares that he or she is over 16 years of age and has the legal capacity to purchase products from the Website.
To place a purchase order, the Customer must follow each of the purchasing procedure steps provided on the Website.
www.mimarciana.com reserves the right to modify the content and/or scope of the General Conditions of Service at any time, without prior notice or communication. Therefore, please read the content carefully, as it is the Customer's responsibility to review the General Conditions of Service before purchasing any product from the Website.
CUSTOMER REGISTRATION
To start the purchase procedure for the products on the Website, the Client
You must register in the “My Profile” section of the Website. In subsequent purchasing processes, if the Customer has registered, they will only need to provide their email address and password in the "Login" section. You can review our privacy policy regarding the processing of your data at the following link: PRICE AND PAYMENT METHOD
The price of the products will be the one shown in the currency indicated next to each product on the Website.
The sales prices indicated on our website are shown as follows:
- If the Customer resides in the European Union, prices include taxes.
applicable at any given time (VAT-IGIC)
- If the Customer resides outside the European Union, prices do not include VAT. However, any local taxes and/or import and/or customs fees, if applicable, will be the Customer's responsibility when the shipment reaches its destination.
www.mimarciana.com reserves the right to make any changes it deems appropriate at any time and without prior notice, and may frequently update products and prices. The price applicable to the purchase order made by the Customer will be the one stated at the time of acceptance of the General Terms of Service.
The Client may make payment for the products through any of the following methods:
payment methods indicated below:
• Payment by card The Customer must include their debit/credit card number (Visa, Visa Electron and Mastercard), as well as any additional information required during the purchase process. The charge will be
will be carried out once it is accepted by the Client's financial institution since, in
Otherwise, the purchase cannot be carried out.
• Payment via PAYPAL: The Customer will need to have a PayPal account to use this payment method.
• Installment payments with seQura: Choose to pay at your own pace in the installments that suit you best for a small, fixed monthly fee. Clear and transparent costs. Just enter five details and get instant approval.
Sounds good, right? Shop with seQura in a snap. No paperwork or uploading of any documents. Easy, fast, and secure.
1. Choose seQura as your payment method and select the number of installments at checkout.
2. Fill in 5 details and we'll instantly confirm your purchase. You only pay the first installment today.
3. Enjoy your purchase and pay comfortably. Your payments will be made automatically each month. If you have any questions, please ask.here.
Once the purchase process is complete, an electronic confirmation will be generated, including a copy of the General Terms of Service. The Customer can print the confirmation and keep it in the "My Account" section.
Only the corresponding payment processing entity has access to these
data for managing payments and collections.
www.mimarciana.com has implemented a program to detect possible fraudulent operations and reserves the right to request information, confirmations and/or additional documents from the Client, even after having made one or more purchases through the Website, by phone call or email, in order to confirm that the Client has effectively
made and authorized said purchase and/or that the delivery or return of the same has been carried out correctly and thus definitively authorizes the transaction
respective.
www.mimarciana.com You will be able to make various checks by telephone
regarding the Customer's identity, or request: (a) written confirmation and authorization signed by the Customer responsible for the respective purchase; and (b) a copy of the Customer's current, official identification with a photo to confirm their identity. www.mimarciana.com is obliged to keep such information and
documents with high security measures, in accordance with regulations
current.
In the event that the Client does not respond favorably or does not deliver the requested documentation and information within a period of 48 hours from
of the call or the sending of the email by www.mimarciana.com, the transaction detailed in said communication and the respective order may be cancelled, without notice or liability.
subsequently proceeding to reimburse the Client the amount paid in respect of said
buys.
This verification procedure is carried out for the security of the Client and, therefore, by accepting these General Conditions of Service, the Client agrees to submit to the procedure for detecting possible fraudulent operations referred to and authorizes www.mimarciana.com so that, once the Client provides the additional information and documents referred to, these can be used for future purchases by the same Client.
SERVICE DELIVERY
Once www.mimarciana.com Once the purchase process has been completed correctly, the company will deliver the products to the address indicated by the Customer during the purchase process, during normal business hours and within the timeframes specified on the Website.
In the event that, upon opening the packages with the products, the Client sees that the services are not as desired or cannot be performed for any justified reason, he/she must communicate this in writing to within a period of five (5) calendar days from the purchase, so that www.mimarciana.com proceed in a timely manner.
All purchase orders for products are subject to availability.
same. In case of unavailability of the contracted product, www.mimarciana.com will inform the Client of this and may offer a service with similar characteristics of equal or higher quality, although the Client,
Alternatively, you may cancel your purchase request and recover the amount paid within a maximum period of thirty (30) days.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
To exercise the right of withdrawal, you must notify us of your name, your
full address and, if available, your telephone number and email address, and your decision to withdraw from the contract by means of an unequivocal declaration by email. You can use the model withdrawal form.
In case of withdrawal on your part, we will refund all payments received from you.
you, (with the exception of additional expenses resulting from the choice by your
part of a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to carry out said
Refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund.
We may withhold reimbursement until we have received the goods back, or until you
has presented proof of the return of the same, depending on what condition
is fulfilled first.
Without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract, you must deliver or send the goods to the address indicated below. This deadline will be deemed to have been met if you return the goods before the expiration of this deadline. You must assume the
direct cost of returning the goods and you will only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the characteristics of the goods.
COMPLAINTS AND CLAIMS
The Client must contact us through the means indicated at the beginning.
of the General Conditions of Service, to express your complaints and claims, committing to address them as soon as possible and, in any case, within one month of their submission.
The General Conditions of Service are written in Spanish.
PRIVACY POLICY
You can review our privacy policy at the following link.
INFORMATION ON ONLINE DISPUTE RESOLUTION
Pursuant to Article 14.1 of Regulation 524/2013 on dispute resolution in
line in consumer matters, we inform you of the existence of a platform for
online dispute resolution facilitated by the European Commission, as well as the
possibility of submitting your claim through it by accessing the
following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
APPLICABLE LEGISLATION AND JURISDICTION
The General Conditions of Service shall be governed and construed in accordance with
with Spanish legislation.
In the event of any conflict or discrepancy arising in the interpretation and/or application of the General Conditions, the competent Courts will be those provided for in the applicable regulations regarding the competent jurisdiction of consumers and users. The parties expressly submit, for any questions or differences that may arise due to the interpretation, compliance and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the domicile of the buyer or those of the place of residence of the buyer.
of fulfillment of the contractual obligation